On January 19, 2017
AVANGRID’s NY Company Named Utility Customer Champion
Yearly, Market Strategies International releases a 2016 Utility Trusted Brand & Customer Engagement™ study of residential customers by Cogent Reports™. This annual study puts together Engaged Customer Relationship (ECR) scores based on qualities such as Brand Trust, Product Experience, and Operational Satisfaction measures. New York State Electric and Gas (NYSEG), one of Consortium member AVANGRID’s New York companies, was named a Utility Customer Champion for 2016, placing first among electric and gas utilities for the East and in the top quartile overall this year. NYSEG was also recognized in 2015 as an Environmental Champion. Read more from the AVANGRID newsroom here and see the full list here.